Overview

For one of our clients, a non-profit organization, we upgraded an old WordPress-based matrimony website. The existing system was hard to manage, slow to use, and risky for handling personal data. We redesigned the platform with a modern application setup that was safer, more user-friendly, and scalable. It also made daily operations easier for both users and administrators.

Client Background

Our client is a non-profit organization based in India that supports a church community through matrimony services. They manage member profiles, matching activities, and communication between families. Their work involves handling personal and sensitive information, so trust and data safety are critical.

As the community grew, they needed a system that was reliable, easy to manage, and secure. Their aim was to update the platform without losing the user experience.

Challenges

1. Growth and System Limits: The existing platform struggled as users and data increased, leading to slow responses and frequent strain during peak activity.
2. Hard-to-Manage Platform: Small changes took too long because custom updates were complex, fragile, and often disrupted daily operations.
3. Data Security and Trust Risks: Personal information lacked modern protection, increasing risk and making it harder to meet today’s security expectations.
4. Performance and Workflow Gaps: Slow page loads, rigid processes, and unreliable background tasks reduced staff productivity and affected timely communication with users.

Solutions

1. Modern, Scalable Foundation: The old WordPress platform was migrated to a rebuilt modular setup with clean APIs that supported growth, simplified changes, and removed long-term technical risk.
2. Strong Data Protection and Access Security: Sensitive profiles and files were encrypted, with controlled access and clear tracking to reduce exposure.
3. Proactive Monitoring and Stability: The system remained stable, and activities were operational due to built-in monitoring and warnings that helped identify problems early.
4. Smarter Automated Workflows: Matching steps and notifications were streamlined to reduce manual effort and ensure timely communication across channels.

Technology in Use

.NET 8

Web API

Azure App Service

Azure SQL

Azure Blob

SendGrid

JWT-based authentication

Business Value Propositions

1. Security and Trust: Increased security for private data, which enhanced trust among stakeholders and users.
2. Operational Effort Reduced: Automated workflows reduced manual coordination by approximately 20-30% across profile reviews, notifications, and routine follow-ups.
3. Stable Performance: Page response times improved by 30-40%, with consistent performance during higher user activity periods.
4. Lower Support and Maintenance Load: Support tickets and routine fixes were reduced by nearly 25%.
5. Reduced Overhead Cost: Optimised hosting and managed services helped lower monthly infrastructure costs by 10–15%.

Future Perspective

The modernization focused first on building a secure, stable foundation that could support daily operations without risk or delays.

Further, the platform will introduce role-based privacy controls, configurable workflow modules, and integrated analytics dashboards. These additions will help the client manage sensitive data more precisely, adapt matchmaking processes faster, and gain clear visibility into engagement.