Overview
One of the top private universities was aiming to upgrade how its community worked and learned together. With almost 500 staff, teachers, and researchers, they rolled out Microsoft 365, bringing in tools like SharePoint, OneDrive, Exchange Online, and Teams to make daily work smoother and more connected. We helped the university gain control over sensitive data without disturbing collaboration. Our team worked closely with IT leaders to reduce accidental data sharing and build a secure, compliant environment.
Challenges
- Growing pressure to protect student PII, health records, and sensitive research data without slowing down collaboration.
- The environment previously failed to fully meet the strict compliance requirements of FERPA and HIPAA.
- Frequent accidental data sharing via email, Teams, and cloud storage posed a high risk of exposure.
- Faculty and staff lacked awareness of data sensitivity, leading to uncontrolled file sharing.
- Collaboration on research sites led to instances of confidential academic data exposure.
- IT teams had little or no visibility into whether social security numbers, grades, or health details were leaving the system.
- The absence of centralized Data Loss Prevention (DLP) controls made it difficult to implement consistent policies across the Microsoft 365 environment.
Our Solutions
Designed a phased approach that balanced compliance, security, and user adoption. The roadmap ensured sensitive data was discovered, policies were aligned to regulations, and staff were guided through proper transition.
Phase 1: Assessment
Worked with IT, compliance, and academic leaders to understand risks and identify sensitive data types like SSNs and health records and used Microsoft Purview tools to map where this data lived.
Phase 2: Policy Design
Created DLP policies for FERPA and HIPAA compliance, set up sensitivity labels, and built policy tips that educated users before enforcement to encourage awareness.
Phase 3: Pilot
Tested the policies in audit mode with a department, gathered feedback on false positives, and fine-tuned the thresholds and exceptions to ensure accuracy.
Phase 4: Rollout
DLP policies were expanded across all 500+ users, with blocking for high-risk data, overrides for research collaboration, and training sessions for faculty and staff.
Phase 5: Monitoring & Optimization
Set up continuous monitoring in the Purview Compliance Portal, quarterly reviews with IT and legal, and added new policies as research and compliance needs evolved.
Business Value Propositions
- Clear visibility into sensitive data transactions across Exchange, Teams, SharePoint, and OneDrive.
- Accidental data leaks reduced by nearly 80% within the first 3 months.
- Faculty and staff awareness strengthened through real-time policy tips.
- Compliance readiness achieved for upcoming FERPA and HIPAA audits.
- Detailed reporting simplified compliance reviews.
Final Perspective
We helped the university move to a safe & compliant environment and helped everyone adapt to audit-only mode and permitting overrides. This solid base allows the university to expand DLP for a safe and secure support system and prepare them for any future research and compliance difficulties.
Overview
A leading bank based in Singapore wanted to run an innovation event where people could try prompt writing and see how well their prompts performed in real time using a live Copilot setup.
The bank needed a smooth, quick, and reliable implementation. Our team stepped in to design a complete Copilot implementation using Microsoft 365 tools and Copilot Agent Flow. They needed a simple implementation that combined automation, quick scoring, and centralized reporting to support their internal teams and event visitors.
Client Background
The client was one of Asia’s leading financial institutions, known for its focus on digital and customer-first services. For its innovation event, the bank joined hands with us to show how prompt quality can impact real AI results. They wanted an experience that would guide attendees, give them real results instantly, and help the bank collect clean insights without any manual effort.
Challenges
- Slow and manual scoring: Event teams struggled to review prompts quickly as each assessment took time and impacted the quality of engagement during live sessions.
- Scattered event data: Prompt submissions, user details, and accuracy results were stored across multiple locations. Hence, it was difficult for teams to analyze patterns, compare inputs, or create a complete view after the event.
- Uneven participant experience: Attendees wanted instant scoring, but manual processes could not support it.
- Limited visibility for event staff: Teams had no clear way to monitor submission volume or prompt quality. Without a live dashboard, they could not see trends or understand how users interacted with the activity.
Solutions
- Automated Copilot Agent Flow: The entire scoring process was powered by a structured Copilot Agent Flow, hence, the manual scoring was removed and gave consistent results for every participant.
- QR-based submission process: Implemented a QR code that captured basic details and the user’s prompt, then stored everything in Excel automatically which reduced turn over time and provided event teams accurate data without any manual handling.
- Instant scoring and email delivery: New entry and triggers were automated after form submission through Power Automate. Each participant received a personalized score with improvement suggestions within moments.
- Centralized SharePoint and Excel logging: The data was stored in a connected Excel file and SharePoint list. It also created a clean audit trail for future use.
Tech Stack
- Microsoft 365 Copilot Agent Flow
Business Values
- Speed and efficiency: Processing time dropped from around 5 minutes to 10–15 seconds, and manual effort was reduced by over 90%.
- Scalability: The system can manage more than 1000 submissions with around a 99% success rate, running each flow in seconds while supporting multiple users at the same time.
- AI Analysis Quality: Prompts averaged a score of 82, with strong performance in intent and goal setting.
- Reusable Setup: The same model can support future events or internal teams with minimal changes.
Future Scope
This setup gives the bank a strong base to build richer AI-driven experiences. The project opened doors for broader AI services adoption across the bank. The next steps include adding real-time Power BI dashboards so teams can see live activity and trends during events. With these additions, the bank plans to support more events, internal programs, and customer interactions, making AI feedback a natural part of daily operations across the bank.
Overview
Cincinnati State Technical and Community College needed to modernize its outdated intranet platform. The institution faced collaboration challenges due to siloed departments and a gap between current technology and future needs. Krish Services Group developed a modern intranet solution to enhance efficiency, connectivity, and scalability.
Client Background
The community college is a well-established higher education institution focused on accessible learning and workforce development. With multiple departments and users, the college uses a Microsoft 365 intranet to support campus-wide communication, collaboration, and centralized access to information.
Problems
- Outdated Intranet Technology: The current system lacked integration with new technologies.
- Siloed Systems: Departments operated independently without unified communication.
- Lack of Collaboration: The outdated system hindered collaboration among staff members.
- Limited Access: Employees faced difficulties in accessing important information remotely.
Solutions
- Modern SharePoint Intranet: Krish Services Group implemented Microsoft SharePoint Online as their new platform.
- Unified Communication Platform: Integrated various departmental systems into one cohesive unit.
- Enhanced Collaboration Tools: Introduced tools like Microsoft Teams for better teamwork.
- Remote Access Capability: Enabled secure remote access so employees could work from anywhere.
Business Value
- Increased Efficiency: Built on a platform that integrates seamlessly with other Microsoft products.
- Improved Collaboration: Unified communication tools foster better teamwork across departments.
- Scalability & Flexibility: Future-proof solution adaptable to evolving needs.
- Cost Savings: Reduced maintenance costs associated with outdated systems.
“The vendor of our previous intranet announced it would reach end-of-life in twelve months. We selected Krish through an RFP process, and their team proved to be the experts we needed. They guided us through reviewing our existing intranet, educated our implementation team on the possibilities of SharePoint, and helped us build a solution that was delivered on time, within budget, and immediately embraced by the campus community.”, said a key stakeholder at Cincinnati State.
Cincinnati Case Study
Overview
One of the largest banks in the U.S. relied heavily on the legacy SharePoint 2007 platform to support secure collaboration, regulatory compliance, and operational continuity across its enterprise.
They partnered with Krish Services to lead a full-scale migration to a private cloud-based SharePoint platform, transforming multiple sites and terabytes of data into a secure, scalable, and future-ready digital workspace.
Client Background
The client is one of the top ten financial services groups in the U.S., with a legacy dating back to 1852. Serving millions nationwide, it is known for its forward-thinking digital investments and complex enterprise-scale infrastructure.
Challenge
- Massive Data Complexity: Thousands of legacy SharePoint sites made structured migration difficult without automation.
- Migration Risks & Downtime: A high risk of service disruption required careful planning and rollback measures.
- Lack of Governance Framework: There was no existing governance model to ensure consistency during and post-migration.
Solution
Krish migrated PNC’s SharePoint 2007 on-premises environment to SharePoint 2013 in a private cloud. We engaged in all phases of the migration, including planning, analysis, architecture, governance, communications, and scripting. We also issued dashboards to monitor the migration progress and utilized third-party tools like Sharegate.
The Way Forward
- Private Cloud Migration
- Customization Migration
- Fully Automated Scripted Processes
- Architecture & Governance Guidance
- Dashboard Implementation
Technology In Use
- Sharegate
- SharePoint Server
- SQL Server
- Visual Studio
- Microsoft Project
- Visio
Business Value Proposition
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Eliminated security and compliance risks from legacy systems
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Ensured zero disruption to critical banking operations
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Improved platform performance and reliability at enterprise scale
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Enabled a future-ready collaboration environment
Overview
One of the community college’s SharePoint systems needed a revamp, as governance was loose, patches weren’t consistent, performance was unpredictable, and security was a major concern.
We set up proper controls, kept systems patched and updated, monitored performance 24/7, and optimized everything for speed and reliability.
Client Background
Serving more than 50,000 students a year, our client is the biggest and oldest community college in Ohio. It has campuses all around Greater Cleveland and focuses on academic education, workforce development, and innovative digital learning.
Challenges
- Dispersed Maintenance Procedures: Responses to system events and log problems were delayed due to a lack of centralized tools.
- Vulnerability to Outdated Systems: The infrastructure was vulnerable to possible security risks due to infrequent updates.
- Operational Bottlenecks: Governance and performance monitoring were not in line with system expansion.
Solution
Krish provided managed services for college’s intranet and extranet, both of which are hosted on on-premises SharePoint 2013.
- Full-Spectrum SharePoint Support: Through constant observation, Krish managed logs, faults, performance, and patching.
- Security Hardening: Critical data was protected by routine architecture reviews and security update deployment.
- Governance & Growth Alignment: Offered systematic direction for scaling infrastructure with consistent results.
Technology In Use
- SharePoint Server
- SQL Server
- Visual Studio
- Microsoft Project
- Visio
Business Value Proposition
The Way Forward
- Review & Resolve Logs (event, ULS, IIS, server)
- Monitor & Optimise System Growth
- Architecture & Governance Guidance
- Deploy Security Patches & Updates
- Project Server Deployment
Overview
A global power company required governance consulting and site provisioning frameworks for their SharePoint environments to support compliance needs and streamline site creation processes while scaling. Krish Services Group created a smart governance strategy & delivered a structured consulting engagement to meet these needs.
Background
Our client is a global power management company that delivers energy-efficient solutions to customers worldwide. Managing internal collaboration systems like SharePoint was crucial to secure and compliant operations.
Challenge
- Unstructured Site Provisioning: Governance issues caused inconsistent SharePoint site creation procedures.
- Compliance Difficulties: Tenant environments had to be assessed in relation to ITAR and legal regulations.
- Ineffective SharePoint Development: Slow productivity due to absence of standards in application development.
Solution
Krish provided consulting services and a site provisioning framework for their on-premises and Office 365 SharePoint environment.
- Governance Consulting: Performed tenant assessments and recommended standardized governance frameworks.
- Site Provisioning Framework: Implemented rule-based provisioning frameworks to ensure consistent, compliant site creation.
- Development Best Practices: Established guidelines to enhance SharePoint solution development.
Technology In Use
- Office 365
- SharePoint Server
- SharePoint Framework (SPFx)
- Visual Studio
- SQL Server
Business Value Proposition
- Reduced compliance and operational risks across global SharePoint environments.
- Improved visibility and control over enterprise collaboration assets.
- The governance model is scalable and supports the growth of global businesses.
The Way Forward
- SharePoint Site Design
- SharePoint Application Development
- Governance Consulting
Overview
Our client, a key supplier in the construction materials sector, needed a modern solution to facilitate internal collaboration and manage new product evaluations, supporting contractors and field teams for fast information, clear communication, and timely product evaluations.
Client Background
Our client is a regional distributor specializing in construction supplies in the US. Efficient internal communication and rapid product evaluation processes were critical to maintaining a competitive edge.
Challenges
- Aging SharePoint Environment: Identified scalability limitations in the legacy SharePoint 2003 intranet and prioritized modernization.
- Fragmented Product Evaluation Processes: Eliminated unstructured workflows by implementing a centralized system for product consideration.
- Information Silos: Broke down departmental barriers through integrated communication structures.
Solution
Krish designed and developed a new intranet and a custom product evaluation solution on Office 365 for Phipps, catering to their above requisite.
- Legacy Data Migration: Migrated legacy data from an existing SharePoint 2003 intranet to a new intranet on SharePoint Online.
- Intranet Architecture & Governance: Designed the information architecture and governance of the new intranet and configured the hub site structure.
- Product Suggestion App: Designed and developed an app for employees to introduce for consideration of new products to stock.
Technology In Use
- SharePoint Online
- PowerApps
- Microsoft Flow
- Sharegate
Business Value Proposition
- Faster internal decision-making on new product introductions.
- Centralized access to product information and internal updates.
- Scalable intranet supporting future business growth.
The Way Forward
- Intranet design
- Information architecture and governance
- SharePoint Migration
- Custom app development
- Office 365 configuration
